QC Technical Support
QC is here to support you!
It is your responsibility to have the necessary skills to manage the hardware and software systems of this course. If at any time, you need help getting started, or navigating through this course, please reach out to your instructor. The QC Office of Student Services Links to an external site. is also ready to help you achieve your academic goals.
With all technical questions, feel free to contact the QC IT support Links to an external site..
Please click on the links below for assistance regarding:
1. Recommended Browsers
We have learned that Canvas works better with Google Chrome and Mozilla Firefox than with Internet Explorer. If Internet Explorer is currently your only browser, you may want to install Chrome Links to an external site. or Firefox Links to an external site.. We highly recommend updating to the newest version of whatever browser you are using as well as updating to the most recent Flash plug-in. For more details, see Canvas Supported Browsers Links to an external site.
2. Getting Help
Quincy College has purchased Tier 1 support, provided by Canvas. What does this mean for you? If you need help, please look for the link in the lower left-hand corner of this page. How do I get help with Canvas as a student?
Links to an external site. Canvas Student Support is available 24/7, 365 days a year through chat, phone or via email.
3. Canvas App
The Canvas Student app is the mobile version of Canvas that helps students stay current with their courses anywhere. The app is handy for checking messages, completing assignments and quizzes, reading announcements, and checking your grades. Download the Canvas Student app on Android and iOS devices. You can find information about how to use the Canvas app in the Canvas Guides, Canvas Student Guide for Android Links to an external site., and Canvas Student Guide for IOS. Links to an external site.
4. How to Use Canvas - Student Guide
Check out the links below for information about how to use Canvas.
Canvas Overview
The Quincy College Canvas Navigational Video [5 min, 53 sec]
Canvas Overview for Students
- Note: To view subtitles for these videos, click the CC button in the toolbar and select a language
- Using the Inbox
- How Do I Compose a Message? Links to an external site.
- How Do I Reply to a Message? Links to an external site.
- How Do I Find My Unread Messages? Links to an external site.
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Assignments, Discussions, and Quizzes
- How Do I Submit an Online Assignment? Links to an external site.
- How Do I Upload a File to My Assignment Submission? Links to an external site.
- How Do I Reply to a Discussion Topic? Links to an external site.
- How Do I Take a Quiz or Exam? Links to an external site.
5. Setting Your Notification Preferences
You can select how and when you want to be notified when various events occur within a course. You will be notified whenever there is a change in a due date, an updated assignment, or a message sent from within Canvas. Canvas supports notification through email, SMS text message, and Twitter. You can choose to receive notification alerts immediately, daily, weekly, or never.
For instructions, see How Do I Set My Notification Preferences?
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Profile and Settings
- How Do I Add a Profile Picture? Links to an external site.
- How Do I Add a Text Contact Method on Canvas? Links to an external site.
6. How to Download the Free Adobe Reader
Some of the files in this course are PDF files and require Adobe Reader. If you don't have Adobe Reader on your computer, download the free Adobe Reader. Links to an external site.