QC is here to support you!

It is your responsibility to have the necessary skills to manage the hardware and software systems of this course. If at any time you need help getting started or navigating through this course, please reach out to your instructor. The QC Office of Student Services is also ready to help you achieve your academic goals.

With all technical questions, feel free to contact the QC IT support.

Please scroll down for assistance regarding:

Recommended Canvas Browsers
Getting Help
Canvas App
How to Use Canvas - Student Guide
Setting Your Notification Preferences
Download your free Adobe Reader
Accessing your free Microsoft Office 365 account
How to Download the Free Adobe Reader

1. Recommended Browsers

We have learned that Canvas works better with Google Chrome and Mozilla Firefox than with Internet Explorer. If Internet Explorer is currently your only browser, you may want to install Chrome or Firefox. We highly recommend updating to the newest version of whatever browser you are using as well as updating to the most recent Flash plug-in.

Instructure products support the current and previous major releases of the following browsers:

Chrome 113 | 114
Firefox 113 | 114 (Extended Releases are not supported*)
Edge 112 | 113
Respondus LockDown Browser (supporting the latest system requirements)
Safari 15 | 16 (Macintosh only)

You can verify that the browser you are currently using is up to date by using the browser checker tool in the step below.

2. Getting Help

Quincy College has purchased Tier 1 support, provided by Canvas. What does this mean for you? If you need help, please look for the link in the lower left-hand corner of this page. How do I get help with Canvas as a student? Canvas Student Support is available 24/7, 365 days a year through chat, phone or via email.

3. Canvas App

The Canvas Student app is the mobile version of Canvas that helps students stay current with their courses anywhere. The app is handy for checking messages, completing assignments and quizzes, reading announcements, and checking your grades. Download the Canvas Student app on Android and iOS devices. You can find information about how to use the Canvas app in the Canvas Guides, Canvas Student Guide for Android , and Canvas Student Guide for IOS.

4. How to Use Canvas - Student Guide

Check out the links below for information about how to use Canvas.

Canvas Overview

The Quincy College Canvas Navigational Video [5 min, 53 sec]

Canvas Overview for Students

Note: To view subtitles for these videos, click the CC button in the toolbar and select a language

Using the Inbox

How Do I Compose a Message?

How Do I Reply to a Message?

How Do I Find My Unread Messages?

Assignments, Discussions, and Quizzes: How Do I Submit an Online Assignment?; How Do I Upload a File to My Assignment Submission?; How Do I Reply to a Discussion Topic?; How Do I Take a Quiz or Exam?

5. Setting Your Notification Preferences

You can select how and when you want to be notified when various events occur within a course. You will be notified whenever there is a change in a due date, an updated assignment, or a message sent from within Canvas. Canvas supports notification through email, SMS text message, and Twitter. You can choose to receive notification alerts immediately, daily, weekly, or never.

For instructions, see How Do I Set My Notification Preferences?

Profile and Settings: How Do I Add a Profile Picture?; How Do I Add a Text Contact Method on Canvas?

6. How to Download the Free Adobe Reader

Some of the files in this course are PDF files and require Adobe Reader. If you don't have Adobe Reader on your computer, download the free Adobe Reader.

7. How to Access your FREE Microsoft Office 365 account

All QC students have access to Microsoft Office 365. To sign up for a free account:

First go to Microsoft Office Student
Enter your QC email address and select GET STARTED
Select, I am a student.
Enter your First Name and Last name
Create a password
Your school email will receive a verification code – enter it on the verification line
Enter your date of birth
Select Start at the bottom of the page

For more details on signing up for this free account, go to our QC Portal and select the Student tab at the top of the page.

8. Additional Canvas Tools

For more information about other Canvas tools please review for information on:
- ZOOM: Getting Started

Select Next to learn about free translation tools.